FAQ

Welcome to our Frequently Asked Questions page, this has been designed to address all commonly asked questions. Whether you're exploring our products, services, or navigating through your user experience, this section provides concise and clear answers. Streamline your journey with insights on ordering, returns, and troubleshooting common issues. We've compiled a comprehensive guide to enhance your interaction with our website. Should you seek quick resolutions or detailed insights, our FAQ section is here for you.

How Do I Place An Order With You?

You can place the order online direct on our website or you can visit any of our Ideal Ceramics branch near you. If you need help our friendly sales team will be happy to help you complete your order. Make sure you enter all your details that we will need to put on your invoice. Our website is 100% secure with https encryption, this creates a secure communication over a computer network, and is widely used on the Internet.

What payment methods do you accept?

We accept MPESA, all major credit cards, debit cards, and Pesalink secure payment options.

Can I modify or cancel my order?

Once you place your order, it cannot be modified but you can cancel it by calling us so that we can help you place a new one.

Are my personal details secure?

Rest assured, your information is encrypted and strictly confidential. We do not store any of your credit/debit card information on our website.

How can I contact sales?

Reach our dedicated and friendly sales team via email, whatsapp or phone for prompt assistance.

Email:	[email protected]
Telephone:	Mombasa Road, Nairobi Call US 0718 000 007 / 0772 000 007, Call US Landline: 020 2335654 / 020 2374037 Mombasa, Coast Call US 0718 000 008 / 0772 000 008, Call US Landline: 020 2434704 / 020 2335652 Opening Hours Mon - Fri: 8:30am - 5:00pm Sat: 9:00am - 2:00pm

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FAQ

Shop Online at Ideal Ceramics

eCommerce Awards 2025

SSL Secured Checkout

Google My Business Reviews

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